FAQ (Frequently asked questions)
About Mulberry Silk
What is Mulberry Silk?
Mulberry silk is one of the most luxurious and highest quality fabrics in the world.
Derived from the cocoons of Bombyx mori silkworms that exclusively feed on mulberry tree leaves, this silk variety has become synonymous with luxury and comfort.
Mulberry silk threads are renowned for their smooth texture, radiant sheen, and long durability. Widely utilized in crafting luxurious items such as silk pillowcases and bed linens, Mulberry silk has established itself as a symbol of refinement in the textile industry.
What is "Momme" in silk fabric?
Momme (often abbreviated as "mm") is a unit of measurement used to express the weight of silk fabric. It is similar to the concept of thread count in cotton sheets but specifically applies to silk. The momme weight indicates the density and thickness of the silk fabric.
Here are some key points about momme and its significance in silk quality:
1. Definition of Momme:
Momme represents the weight of a piece of fabric, one momme is equivalent to 4.340 grams per square meter (g/m²).
2. Significance in Silk Quality:
Momme weight is a crucial factor in determining the quality and thickness of silk fabric. The higher the momme weight, the denser and more substantial the silk.
Silk with 19 and higher momme weight is generally considered to be of higher quality, as it tends to be more durable, lustrous, and luxurious.
3. Range of Momme Weights:
Silk fabrics typically range from around 6 to 30 momme. However, most common silk products, such as pillowcases and bedding, fall within the range of 16 to 22 momme.
Lower momme weights (e.g., 6 to 16) are often associated with lighter, more delicate silk suitable for items like scarves and lingerie. Higher momme weights (e.g., 19 to 30) are used for heavier, more substantial silk products, such as luxurious bedding and drapery.
4. Choosing Momme Weight for Silk Products:
The choice of momme weight depends on personal preference and the intended use of the silk product.
Lighter momme weights may be preferred for clothing and accessories where a more delicate feel is desired. For bedding and items that require durability and a luxurious drape, a 19 and higher momme weight is often recommended.
5.Silk Quality Considerations:
While momme weight is an important factor, it's not the only consideration for silk quality. Other factors, such as the type of silk (e.g., Mulberry silk), weaving techniques, and overall craftsmanship, also contribute to the overall quality of silk products.
What is the difference between Silk and Satin?
Silk and satin are related terms, but they refer to different aspects of fabric. Silk is a natural fiber produced by silkworms, whereas satin is a weave pattern commonly used with silk but can also be employed with other materials. Let's explore the differences between silk and satin:
Silk:
1. Natural Fiber:
Silk is a natural protein fiber produced by silkworms, primarily the Bombyx mori species. The silk threads are extracted from the cocoons spun by the silkworms during their pupal stage.
2. Softness and Luster:
Silk is known for its soft, smooth texture and natural sheen. It has a luxurious feel against the skin and drapes elegantly.
3. Breathability:
Silk has natural breathability, making it comfortable to wear in various climates. It helps regulate body temperature by keeping you cool in warm weather and warm in cooler conditions.
4. Types of Silk:
There are different types of silk, with Mulberry silk being one of the most prized varieties. Mulberry silk, produced by silkworms that feed on mulberry leaves, is particularly renowned for its quality.
Satin:
1. Weave Pattern:
Satin is a weave pattern characterized by a smooth, glossy surface and a dull back. It is known for its high sheen and is achieved through a specific weaving technique. Satin can be made from various fibers, including silk, polyester, nylon, or a blend of these materials.
2. Luster:
The hallmark of satin is its shiny, reflective surface. This luster is a result of the weave pattern, which allows more of the fibers to be on the fabric surface, creating a smooth and glossy appearance.
3. Versatility:
While satin is often associated with silk, it can be made from synthetic fibers like polyester. Satin made from polyester is more affordable than silk satin, making it a popular choice for various products, including clothing, bedding, and accessories.
4. Durability:
Satin made from synthetic fibers tends to be more durable and less prone to wrinkles than silk satin. However, it may lack some of the natural properties of silk, such as breathability.
In summary, silk is a natural fiber produced by silkworms, prized for its softness, luster, and breathability. Satin, on the other hand, is a specific weave pattern known for its smooth, glossy surface, and it can be made from various fibers, including silk. Silk satin is a subtype of satin that specifically uses silk fibers. When choosing between silk and satin, it's important to consider the specific qualities of the material and weave pattern to meet your preferences and needs.
Properties and Benefits of Mulberry Silk
Hydrating to Hair and Skin:
Mulberry silk, being protein-based, helps retain moisture and keeps hair and skin hydrated during sleep. In contrast, fabrics like cotton may strip moisture away. Choosing Mulberry silk pillowcases and bedding promotes healthier hair and skin.
Preventing Hair Breakage, Tangles, and Bedhead:
The friction-free surface of Mulberry silk reduces hair friction, preventing tangles, breakage, and bedhead. It cradles hair gently, leaving it smooth and tangle-free. Using a silk pillowcase and silk sleep cap can enhance this effect.
Minimizing Sleep Wrinkles:
Sleeping on Mulberry silk provides a spa-like experience for your face, minimizing sleep wrinkles caused by skin compression against the pillow. Dermatologists often recommend silk for its smooth and gentle surface.
Hypoallergenic and Beneficial for Sensitive Skin:
Naturally hypoallergenic, Mulberry silk resists dust mites, mold, and allergens. It is free of added chemicals, making it suitable for those with allergies or sensitive skin, creating a cleaner, healthier sleep environment.
Temperature Regulating:
Mulberry silk's natural insulating and moisture-wicking properties help maintain a comfortable temperature, keeping you warm in winter and cool in summer.
Does Mulberry silk have benefits for skin with acne?
1. Gentle on the Skin:
Mulberry silk is known for its smooth and soft texture. Unlike some other fabrics, it creates a gentle surface that is less likely to cause irritation or friction against the skin. This can be particularly beneficial for individuals with sensitive or acne-prone skin, as harsh fabrics may exacerbate skin issues.
2. Reduced Friction and Irritation:
The smooth surface of Mulberry silk helps reduce friction against the skin, which can be beneficial in preventing irritation and inflammation associated with acne. Rough fabrics may aggravate existing acne lesions or cause new ones to form.
3. Breathability:
Mulberry silk is a breathable fabric, allowing air to circulate freely. This can help in maintaining a more optimal environment for the skin by preventing excessive sweating and promoting ventilation. Improved air circulation may contribute to a healthier complexion for individuals with acne.
4. Hypoallergenic Properties:
Mulberry silk is naturally hypoallergenic and resistant to common allergens like dust mites and mold. This can be advantageous for individuals with acne-prone skin, as it reduces the likelihood of exposure to potential irritants that could worsen skin conditions.
5. Temperature Regulation:
Mulberry silk has natural temperature-regulating properties. It can help keep the skin cool in warmer conditions, potentially reducing the likelihood of excessive sweating and the clogging of pores. Additionally, maintaining a comfortable temperature on the skin is crucial for individuals with acne.
While Mulberry silk may have these potential benefits, it's important to remember that individual skin reactions can vary. If you have acne-prone skin, it's advisable to consult with a dermatologist to develop a personalized skincare routine that addresses your specific needs. Additionally, practicing good overall skincare habits, such as keeping the skin clean, using non-comedogenic products, and avoiding excessive touching or picking at the skin, remains crucial for managing acne.
Does Mulberry silk have antibacterial properties?
Mulberry silk does possess some natural antibacterial properties, which can contribute to its benefits for skin health. Here's how:
1. Seracin Content:
Mulberry silk contains a protein called seracin, which has natural antibacterial properties. Seracin is found in the silk produced by silkworms, including Mulberry silk.
2. Inhibition of Bacterial Growth:
Studies have suggested that sericin, present in Mulberry silk, may exhibit inhibitory effects against the growth of certain bacteria. This property can be advantageous for maintaining skin hygiene and preventing bacterial-related skin issues.
3. Reduced Odor:
The antibacterial properties of Mulberry silk can contribute to reducing the growth of odor-causing bacteria. This is particularly beneficial for items like pillowcases and bed linens, as it may help maintain freshness and cleanliness over time.
4. Hypoallergenic Nature:
The natural antibacterial properties of Mulberry silk make it resistant to common allergens, including bacteria. This can be advantageous for individuals with sensitive skin or those prone to skin allergies.
While Mulberry silk does have antibacterial properties, it's important to note that these properties are not a substitute for proper hygiene practices. Regular cleaning and washing of silk items, such as pillowcases and bed linens, are essential to maintain their antibacterial effectiveness and overall cleanliness.
What grade of silk is used for Pure Silk Boutique products?
We use 6A Grade Mulberry silk for all Pure Silk Boutique products.
Benefits of 6A Grade Mulberry Silk:
- Superior Quality: 6A Grade is the highest quality of silk available, indicating that the silk fibers are long and uniform, resulting in a smoother and more lustrous fabric.
- Luxurious Feel: This grade of silk is incredibly soft and gentle on the skin, providing a luxurious and comfortable experience.
- Durability: 6A Grade Mulberry silk is more durable and resistant to tearing compared to lower grades, ensuring that the products last longer with proper care.
- Hypoallergenic: Mulberry silk is naturally hypoallergenic, making it an excellent choice for those with sensitive skin or allergies.
- Moisture Retention: This silk helps retain the skin's natural moisture, which can contribute to a more youthful appearance and reduce the likelihood of dry or irritated skin.
- Temperature Regulation: Mulberry silk is a natural insulator, keeping you cool in the summer and warm in the winter, providing comfort year-round.
- Eco-Friendly: As Mulberry silk is produced through a sustainable process, it is an environmentally friendly option compared to many synthetic fabrics.
Silk care
How to wash and care for silk items?
- Check the Label: Look for care instructions. If labeled machine washable, use a gentle cycle with cold water (30°C/86°F) and a gentle detergent specifically formulated for silk/ mild detergent suitable for delicate fabrics. Choose a delicate or hand wash cycle with a low spin speed to minimize agitation. Opt for a short wash cycle to minimize the time the silk item spends in the washing machine. This will help prevent excessive agitation and reduce the risk of damage.
- For hand washing, use lukewarm water (around 30°C/86°F) and a gentle detergent specifically formulated for silk.
- Protection: Place silk in a mesh bag for machine wash or hand wash delicately, avoiding wringing or twisting to prevent stretching or damage to the delicate fibers.
- Drying: After washing, lay the silk item flat to air dry on a clean towel away from direct sunlight and heat sources. Avoid hanging, as this can cause stretching. Reshape the item if necessary.
- Ironing: use a low-temperature setting (around 110°C/230°F).
- Storage: Store silk items in a cool, dry place, folded in a breathable garment bag or tissue paper to protect from dust and moisture. Avoid storing in plastic bags, as they can trap moisture and cause mildew.
Why my pillowcase feels dry after washing it?
Silk pillowcases are renowned for their smooth texture and ability to retain moisture, which can benefit both your skin and hair. However, sometimes, after washing, silk can lose some of its natural moisture-retaining properties. There could be a few reasons why your silk pillowcase feels dry after washing:
1. Harsh Detergents:
Using harsh detergents or washing silk pillowcases with regular laundry detergent can strip away the natural oils from the silk fibers, leading to dryness.
2. Improper Washing Technique:
Silk is delicate and requires gentle washing. Aggressive washing techniques such as scrubbing or wringing can damage the fibers, causing them to lose their moisture-retaining properties.
3. Hard Water:
Washing silk in hard water can leave mineral deposits on the fabric, making it feel dry and rough.
To restore the moisturizing properties of your silk pillowcase, you can try the following steps:
1. Use a Gentle Detergent:
Use a detergent specifically formulated for delicate fabrics or silk. These detergents are milder and less likely to strip away the natural oils from the silk fibers.
2. Hand Wash or Gentle Cycle:
Hand washing is the gentlest method for washing silk. If you prefer to use a washing machine, select the delicate or hand wash cycle with cold water and a gentle spin.
3. Avoid Direct Sunlight:
After washing, avoid drying your silk pillowcase in direct sunlight as it can cause the fibers to become brittle and lose their moisture-retaining properties.
4. Use a Fabric Softener:
Adding a small amount of fabric softener to the rinse cycle can help restore some of the silk's natural softness and moisture.
5. Steam Ironing:
After washing, gently steam iron your silk pillowcase on the lowest setting to smooth out wrinkles and help restore its natural luster.
6. Conditioning Soak:
You can try soaking your silk pillowcase in a mixture of water and hair conditioner for about 30 minutes before washing. This can help restore some moisture to the fibers.
7. Avoid Heat:
Avoid using hot water or high heat settings when washing or drying silk, as heat can damage the fibers and cause them to lose their moisture-retaining properties.
By following these tips, you can help restore the moisturizing properties of your silk pillowcase and keep it feeling soft and luxurious wash after wash.
Shipping information
Delivery Rates
Standard delivery:
2-4 working days is FREE of charge
Fast delivery:
1-2 working days (if ordered before 14:00 today) - CHF 9.50
A tracking number will be sent to you by email once your order has been shipped out. You can track your package using your tracking number.
Note: To receive notifications from us, please make sure your email address is correct.
Does Pure Silk Boutique ship internationally?
We ship orders only across Switzerland.
How much duty and tax do I have to pay? Are there any additional fees?
We are responsible for all duties and taxes.
If there are any duties or fees due to custom inspections or any other fees you were charged for, please keep the receipt of the payment, contact us at info@psboutique.ch and send us a copy of the receipt.
Note: If your order was refused and sent back to us, you will be responsible for charges incurred in shipping the package back to you.
How do I track my orders?
1. Once you order has been shipped out, you will receive a tracking number by email.You can track your order status via the link sent by email.
2. If you did not receive this email or you got the wrong tracking number, please contact us at info@psboutique.ch
Why is the tracking number not working?
When we ship out orders, it can take up to 1 business day before the shipping status gets updated. This is due to shipment consignment registration delay.
Should there not be any shipping status update within 2 business day, please contact us at info@psboutique.ch
Why didn't I get any email about my order being shipped?
Shipping confirmation email is sent out to you automatically by the system once your order has been shipped out.
If you did not receive this email, you may have entered your email incorrectly or check in your spam folder.
It normally takes 1-2 business days for us to proceed your order before sending your package out.
If you did not receive any shipping confirmation email within 2-3 business days from the date you placed your order, please contact us at info@psboutique.ch
How come my shipment status shows "delivered" although I haven't received my parcel yet?
First, we suggest you look around for your parcel. Ask your neighbours to check if it wasn't delivered at the wrong address. If not, you should contact your local post office for further information.
If you still haven't found your parcel, please contact us at info@psboutique.ch. We will try our best to help you solve this issue.
Why was my package returned?
The address was not specific enough and the parcel couldn't be delivered. We have tried to contact you many times but did not receive any response.
Can I modify my shipping address after placing my order?
The first thing to do is sending us an email at info@psboutique.ch to let us know you want to change the shipping address. We won't be able to modify an address once the parcel has been shipped out.
To ensure your package can be properly delivered, please make sure your address is correct and complete including all relevant information including apartment/suite/room number/etc.
Please keep in mind we are unable to cancel an order after it has been shipped out.
What if I received a defective/wrong/stained item?
If you have received a defective, stained or wrong item, please contact us at info@psboutique.ch
Please make sure you don't return any item before contacting us. We will provide you with the necessary information for the return.
When contacting us, please enclose the order number, the SKU number of the item, a brief description of the issue and a few pictures to show us the exact problem.
Returns information
Return conditions
We want our customers to be satisfied with their purchase. However, given the delicate nature of silk material, WE ONLY ACCEPT RETURNS OF ITEMS THAT HAVE A DEFECT OR THAT HAVE A DIFFERENT SKU NUMBER THAN THE ONE WRITTEN IN THE ORDER.
Return procedure
We accept return requests within 14 days from the delivery of your purchase. If you are eligible for a return, please contact us at info@psboutique.ch and provide us with the following information:
1. Full name
2. Order number
3. SKU number of the item
4. Reason for the return
5. If you have received a damaged item, please attach a few pictures to show us the exact problem.
Should you obtain a return authorization, we will provide you with the necessary information for the return.
Please make sure you don't return any item before contacting us. the Customer must obtain a return authorization from Pure Swiss Boutique before returning any goods. No goods will be accepted without prior acceptance of the return by Pure Swiss Boutique.
Upon receipt of the return authorization, the Customer has 7 working days to return the goods to Pure Swiss Boutique. After this period, the return will be refused.
Returned item must be unworn, unwashed, undamaged and with all the original tags attached to it.
The item must be returned or shipped with all accessories in the original packaging, accompanied by a copy of the invoice.
If the original packaging is missing, the product must be packed in a way to avoid damages during shipping.
Customer ships or delivers the product at their own expense. You can use any shipping method you like. Please make sure you keep the tracking number to check the return status.
Refund procedure
Refund of the purchase price will be issued to your original payment method within 3 to 5 business days.
Refunds cannot be returned to alternate cards or different forms of payment.
Please note that the payment process is beyond our control and can take up to 7-10 additional business days for the funds to be credited back into your account used at checkout.
We reserve the right to refuse a refund or to partially refund the purchase price if the product has been used, damaged or if any original accessory is missing and if tags are no longer attached to the item.
We will not issue refunds for any items lost or stolen during transit. Should this happen, you should claim compensation from the transport company that shipped your item.
Contact
Still have questions? We're happy to help, please email us at info@psboutique.ch