We ship orders only across Switzerland. 

We are responsible for all duties and taxes.

If there are any duties or fees due to custom inspections or any other fees you were charged for, please keep the receipt of the payment, contact us at info@psboutique.ch and send us a copy of the receipt. 

Note: If your order was refused and sent back to us, you will be responsible for charges incurred in shipping the package back to you.

1. Once you order has been shipped out, you will receive a tracking number by email.You can track your order status via the link sent by email.

2. If you did not receive this email or you got the wrong tracking number, please contact us at info@psboutique.ch

When we ship out orders, it can take up to 1 business day before the shipping status gets updated. This is due to shipment consignment registration delay.

Should there not be any shipping status update within 2 business day, please contact us at info@psboutique.ch

Shipping confirmation email is sent out to you automatically by the system once your order has been shipped out.

If you did not receive this email, you may have entered your email incorrectly or check in your spam folder.

It normally takes 1-2 business days for us to proceed your order before sending your package out. 

If you did not receive any shipping confirmation email within 2-3 business days from the date you placed your order, please contact us at info@psboutique.ch

First, we suggest you look around for your parcel. Ask your neighbours to check if it wasn't delivered at the wrong address. If not, you should contact your local post office for further information.

If you still haven't found your parcel, please contact us at info@psboutique.ch. We will try our best to help you solve this issue.

The address was not specific enough and the parcel couldn't be delivered. We have tried to contact you many times but did not receive any response.

The first thing to do is sending us an email at info@psboutique.ch to let us know you want to change the shipping address. We won't be able to modify an address once the parcel has been shipped out. 

To ensure your package can be properly delivered, please make sure your address is correct and complete including all relevant information including apartment/suite/room number/etc.

Please keep in mind we are unable to cancel an order after it has been shipped out.

If you have received a defective, stained or wrong item, please contact us at info@psboutique.ch

Please make sure you don't return any item before contacting us. We will provide you with the necessary information for the return.

When contacting us, please enclose the order number, the SKU number of the item, a brief description of the issue and a few pictures to show us the exact problem.