We want our customers to be satisfied with their purchase. However, given the delicate nature of silk material, WE ONLY ACCEPT RETURNS OF ITEMS THAT HAVE A DEFECT OR THAT HAVE A DIFFERENT SKU NUMBER THAN THE ONE WRITTEN IN THE ORDER.
If you are eligible for a return, please contact us at firstname.lastname@example.org and provide us with the following information:
1. Full name
2. Order number
3. SKU number of the item
4. Reason for the return
5. If you have received a damaged item, please attach a few pictures to show us the exact problem.
Should you obtain a return authorization, we will provide you with the necessary information for the return.
Please make sure you don't return any item before contacting us. the Customer must obtain a return authorization from Pure Swiss Boutique before returning any goods. No goods will be accepted without prior acceptance of the return by Pure Swiss Boutique.
Upon receipt of the return authorization, the Customer has 7 working days to return the goods to Pure Swiss Boutique. After this period, the return will be refused.
Returned item must be unworn, unwashed, undamaged and with all the original tags attached to it.
The item must be returned or shipped with all accessories in the original packaging, accompanied by a copy of the invoice.
If the original packaging is missing, the product must be packed in a way to avoid damages during shipping.
Customer ships or delivers the product at their own expense. You can use any shipping method you like. Please make sure you keep the tracking number to check the return status.
Refund of the purchase price will be issued to your original payment method within 3 to 5 business days.
Refunds cannot be returned to alternate cards or different forms of payment.
Please note that the payment process is beyond our control and can take up to 7-10 additional business days for the funds to be credited back into your account used at checkout.
We reserve the right to refuse a refund or to partially refund the purchase price if the product has been used, damaged or if any original accessory is missing and if tags are no longer attached to the item.
We will not issue refunds for any items lost or stolen during transit. Should this happen, you should claim compensation from the transport company that shipped your item.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com